Returns & refunds

Changed your mind? Send it back.

30 days to decide, and a 1-year warranty on every chillkar. bin.

Start a return

30-day return window

Send the bin back within 30 days of delivery for a refund to your original payment method.

Condition

The bin should be in resaleable condition with the lid assembly included. Everyday use is fine, damage is not.

1-year limited warranty

Separate from returns. Manufacturing defects are covered for a full year from delivery and replaced free.

How to start one

Email support@chillkar.com with your order number and we will confirm the next steps within one business day.

Return window. You can return your order within 30 days of delivery. Contact us first at support@chillkar.com with your order number so we can confirm the return details.

Condition. Please return the bin in resaleable condition, including the removable lid assembly. Having used it is fine; damage, heavy soiling, or missing parts may reduce the refund.

Refunds. Once the returned bin reaches us and passes a quick check, the refund is issued to your original payment method. Depending on your bank it can take a few working days to appear.

Return delivery cost. Unless the item arrived faulty or incorrect, the cost of sending it back is yours. If it was our error, we cover it.

Faulty or incorrect items. If the bin arrives damaged, faulty, or is not what you ordered, email us within 7 days of delivery with a photo and we will arrange a replacement or a full refund at no cost to you.

Warranty claims. The 1-year limited warranty covers manufacturing defects and is separate from the 30-day return window. It does not cover damage from misuse, accident, or normal wear.

Contact. support@chillkar.com

This summary is provided for clarity and is not legal advice. Replace it with counsel-approved wording before launch.